Setting Up and Optimizing Multi-language Support

Introduction

Introduction

This guide provides Zendesk administrators with detailed instructions on how to set up and optimize multi-language support in their Help Center. Implementing multi-language capabilities ensures your content is accessible and relevant to a diverse, global user base.

Enabling Multiple Languages in Guide Settings

To begin supporting multiple languages, administrators need to enable the relevant languages in your Guide settings. This allows the Help Center to host and display localized versions of your content.

1. Log in to your Zendesk Support as an administrator.
2. Navigate to Guide administration by clicking on the Guide icon in the sidebar.
3. Go to the Settings page, then select the "Languages" tab.
4. Add the languages you want to support by selecting from the available options and enabling them.
5. Save your changes to activate these languages in your Help Center.

Creating and Localizing Content

Once multiple languages are enabled, create localized versions of your articles to ensure relevance and accuracy for each language community. Customize terminology and cultural references appropriately.

1. Open an existing article in your default language within Guide.
2. Click the "Translate" button to create versions in enabled languages.
3. Enter translated content manually or import translations, ensuring cultural nuances are observed.
4. Review each translated article for accuracy and consistency with your brand's tone.
5. Publish the localized articles to make them visible in the Help Center.

Configuring Language Detection and User Preference

Improve user experience by enabling language detection and providing easy toggling options for users to switch their preferred language within the Help Center.

1. In Guide Settings, navigate to the "Languages" section.
2. Enable automatic language detection to have the Help Center display content based on the user's browser or location settings.
3. Confirm that language switcher options are enabled and prominently visible on your Help Center pages for manual language selection.

Maintaining and Updating Translations

Regularly review and update your translated articles to keep content accurate and aligned with product updates or policy changes.

• Schedule periodic content audits for each language.
• Use translation management tools to track changes and updates efficiently.
• Encourage native speakers or professional translators to review content quality.

Additional Resources

For more detailed instructions and best practices on configuring multi-language support, visit the following Zendesk resources:

• Zendesk Help Center: https://www.zendesk.com/help-center/
• Developer Documentation on Help Center: https://developer.zendesk.com/documentation/help_center/

Conclusion

Optimizing multi-language support in your Zendesk Help Center empowers your diverse user community and reflects LegacyBrand's commitment to accessibility and customer empowerment. Regular maintenance and thoughtful localization will enhance your global customer support experience.